Oferta: 1166/24/Pp

Description of Roles:
The intern would be involved in the following activities:
**Task distribution carried out by manager, and tasks done relatively autonomously
once trained, with regular check-ups and feedback with management.**
1) Trips around Europe (Main Task)
Main person responsible for customers on our bus trips, working as the team leader,
overseeing the running of the trip (goes on trips with customers). Being the liaison
manager between the group of guests and the servicing partners of pm2am.
2) Social Media Marketing
Individually create and post to Facebook and Instagram (daily task) to advertise new
trips and help drive user interaction and engagement; opportunity to analyze social
media interactions and develop strategies; take photos while on trips to post to social
media; edit and enhance photos & videos to share; creation of bi-monthly newsletter.
3) Trip Management & Organization
Contacting hotels, excursion operators, guides, bus operators and other partners as
part of trip organization (use of other languages possible here as the operators are
often in country); daily management of customer bookings and reservation lists;
social media posts based on trips sales; writing trip descriptions for our website and
facebook; changing prices and departure cities for different trips on our system;
opportunity to suggest new trips as part of trip development meetings, and/or new
excursions for trips; updating of city brochures and maps, including writing
informative touristic guides.
4) Customer Relations Management
Answering phone calls from customers and using our online system to answer their
questions; replying to e-mail and Facebook messages from customers (daily);
dealing with complaints and more serious customer relations issues with help from
manager; giving feedback to management team about how trips went, what worked
well, what did not etc; helping customers with cancellations and/or ticket changes.
5) Marketing & Advertising
Meetings with management team to think about new marketing strategies, chance
here to contribute own views and experiences; then carrying out these new marketing
strategies (autonomously with regular update meetings with management);
researching new streams of advertising or marketing.
Objectives of the exchange:
Gain experience in the tourism industry and business management; have the chance
to experience all stages of the development and management processes; travel
Europe and meet international, like-minded people; improve self-confidence and
customer skills through constant interaction with customers in an autonomous
environment on trips; improve language skills, whether in English, German or other
European languages; learn social media marketing, marketing and communication
skills.
Job Describtion (for the trainee):
Are you a travel enthusiast and want to gain invaluable experience in the tourism
industry? Or do you want to learn more about every stage of business management?
And would you like to improve your language skills through daily use of German and
English (and other languages), as well as have the chance to travel around Europe?
Pm2am is offering a paid internship position in our international team. We are a small
and friendly team, and you would have the chance to gain experience in all stages of
our business process, from the development of new trips to the logistical organization
of trips; from customer relations to social media marketing of trips.
Main Responsibilities:
- Be a teamer and lead our bus trips around Europe (Main Task)
- Use social media marketing to drive traffic to our website and boost sales
- Create, edit and post creative content and images to our social media accounts
to help drive user interaction and engagement
- Work closely with customers to assist them with bookings, and in the post-
booking stage
- Assist with the designing of new trips to new destinations
- Assist with trip management of bookings, vouchers and customer details
- Develop and perform new marketing strategies to help drive user interaction and
engagement
Ideal Candidate:
- University student studying a BA/Masters degree in languages, international
business, marketing, tourism or a related subject (required)
- English language ability C1 or higher (required)
- Enrolled as a student for the entire duration of the internship (required)
- Obliged to absolve a mandatory internship as part of their studies (required)
- German, French, Spanish and/or Italian language ability is always a plus
- Good/Excellent communication skills
- Ability to handle stressful situations
- Good interpersonal skills and/or customers relations experience
- Leadership abilities
- Flexible and willing to adapt to different contexts and to take on a variety of tasks
- Proactive, enthusiastic, open-minded and outgoing
- Interested in working in the travel and tourism field, and in a forward-thinking
environment
- Basic knowledge of social media channels, Microsoft Office/Google and e-mail
marketing platforms

Praca zgodna z obszarem kształcenia

nauki humanistyczne

Kierunki studiów

International Business Program, Language Science and Technology

Umiejętności IT
Opis			Poziom
Programy biurowe / Microsoft Office / Excel			podstawowy

Języki
angielski			C1 - zaawansowany

Enrolled as a student for the entire duration of the internship (required)
- Obliged to absolve a mandatory internship as part of their studies (required)

Warunki pracy	Office work (coordinating trips) and being a teamer on the trips. Contribution of company to intern: 600€ /month, travel costs when on trips and a chance to boost your compensation based on the guests feedback. Work schedule: Mon-Fri 09:00-18:00; regular trips take place over the weekend; if the intern is assigned to join a trip over the weekend, days off are shifted to the following week
Zarobki	600.00 EUR brutto miesięcznie
Data oferty	04-03-2024
Data ważności	31-07-2024