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-Review, classify and/or remove content according to client guidelines, using specific tools and channels -Understand and remain updated on changing client policies and guidelines -Investigate, resolve, and relay complex content issues to the broader Trust and Safety team -Serve as an advocate for the user community -Participate in process improvement initiatives that improve quality and efficiency of work -Participate in continuous training programs and workgroup discussions for optimal development in the role -Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
Requirements
Languages
English
C2 - proficiency
German
C2 - proficiency
Other requirements
-Strong coping, emotional resilience, and stress-management skills -Excellent comprehension, communication, English and German skills -Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies -Strong attention to detail -Comfort synthesizing and analyzing information from multiple streams -Strong critical thinking and decision-making skills -Deep familiarity and passion for the internet, internet platforms, and internet culture -High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported -Ability to work well individually and as part of a team -Flexibility in meeting changing business needs in a fast-paced environment -Commitment to quality, efficiency, and effectiveness -Previous business process outsourcing, customer service, or content moderation experience is a plus -Willingness to work on a rotating schedule across a 7-day work week - morning and evening shifts, depending on project needs -Willingness to work in a hybrid mode (50% from the office in Warsaw)
Employment condition
-Using foreign language and new technology solutions daily, cooperating with various global Clients -Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace -Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings -Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are -A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life -Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives -Full work comfort – private medical care, life insurance, access to My Benefit platform, bonuses for referring new employees